By purchasing from Pwuffy, you are agreeing to the following policies:

Shipping Policy

Each item is shipped USPS from Georgia, USA, and the processing time for orders without preorder items is 2-7 business days.
Below are the delivery times for each location:
Domestic delivery: 3-5 days
Canada: 1-2 weeks
Everywhere Else: 2-12 weeks

Preorder items will be shipped within 2 weeks of the estimated arrival date listed in each item description.

Return Policy

I do not accept returns. However, please contact me if you have any problems with your order at contact@pwuffy.com. If an item is broken upon arrival, please email me within 24 hours of delivery.

Cancellations and Refunds

Non-preorder items can be cancelled and refunded before it is shipped. If your item has been shipped, I cannot refund you.

Preorder Cancellations and Refunds

By purchasing a preorder item, you are agreeing to wait the allotted time for each item to be made and shipped to you. Pwuffy allows cancellations/refunds up to 14 days after your order. After 14 days, cancellations/refunds for preorder items will not be issued.