Refund Policy

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By purchasing from Pwuffy, you are agreeing to the following policies:

Return Policy

We do not accept returns. Please note that its normal for handmade items to sometimes have very minor defects. If you have any concerns regarding your product, please contact us via email with photos.

Cancellations and Refunds

Non-preorder items can be cancelled and refunded before it is shipped. Please note that cancellations cannot always be guaranteed.

Preorder Cancellations and Refunds

By purchasing a preorder item, you are agreeing to wait the allotted time for each item to be made and shipped to you. Pwuffy allows cancellations/refunds up to 14 days after your order. After 14 days, cancellations/refunds for preorder items cannot be issued.

Sale Items

Only regular priced items may be cancelled. Unfortunately, sale items cannot be refunded. 

Exchanges or Replacements

All exchanges and replacements must be requested by emailing within 48 hours of delivery. To be eligible for an exchange/replacement, your original item must be unused and in the condition in which it was received. If you believe that you received a defective, damaged, or incorrect item, please contact us for further evaluation.