Frequently Asked Questions

Notice (June 2024) : Shipping times delayed 1-2 weeks due to high order volume 

When will my order ship?
Each item is shipped through USPS from Georgia, USA.
We process orders in 5-7 business days.

USA: Orders arrive within 3-5 business days after shipment.

Note: My shop will have period of delays during holiday season. Please email me if your order is urgent/a gift and I will try my best to ship it early!
Email: contact@pwuffy.com

What is the difference between a standard and B-Grade pin?
Standard pins have little to no visual defects, whereas b-grade pins have minor defects such as scratches, black marks and/or discoloration on the metal. 

Will my order have tracking?
Yes, all orders will have tracking.

When will _____ item restock?
When an item is out of stock, I have to contact my manufacture to make a new batch. This takes around 2-5 months, and I will announce all restocks on my Instagram stories (@pwuffy) and on Tiktok (@pwuffyshop).

What if a product arrives damaged?
If your product arrives damaged or breaks within 2 weeks, please message me within 2 weeks of the delivery. Attach a photo of the damaged item, your order number, and any other information that may be useful.

I need a refund on my order. What can I do?
If your item has not been shipped yet, please email me at contact@pwuffy.com and I will be happy to provide a refund!

Policy
Please refer to my policies page so you are informed before ordering

QUESTIONS
Please send me a private message if you have any other questions/inquiries. You may contact me at contact@pwuffy.com. Please wait up to 3 business days to receive a reply.