Frequently Asked Questions
Notice (July 2024) : Pwuffy is moving! I'm currently moving my entire inventory from Massuchusetts to Georgia. This process will take 3 weeks, and all open orders will ship starting late July 2024. Thank you guys for your patience!
When will my order ship?
Each item is shipped through USPS from Georgia, USA.
We process orders in 5-7 business days.
USA: Orders arrive within 3-5 business days after shipment.
Note: My shop will have period of delays during holiday season. Please email me if your order is urgent/a gift and I will try my best to ship it early!
Email: contact@pwuffy.com
What is the difference between a standard and B-Grade pin?
Standard pins have little to no visual defects, whereas b-grade pins have minor defects such as scratches, black marks and/or discoloration on the metal.
Will my order have tracking?
Yes, all orders will have tracking.
When will _____ item restock?
When an item is out of stock, I have to contact my manufacture to make a new batch. This takes around 2-5 months, and I will announce all restocks on my Instagram stories (@pwuffy) and on Tiktok (@pwuffyshop).
What if a product arrives damaged?
If your product arrives damaged or breaks within 2 weeks, please message me within 2 weeks of the delivery. Attach a photo of the damaged item, your order number, and any other information that may be useful.
I need a refund on my order. What can I do?
If your item has not been shipped yet, please email me at contact@pwuffy.com and I will be happy to provide a refund!
Policy
Please refer to my policies page so you are informed before ordering
QUESTIONS
Please send me a private message if you have any other questions/inquiries. You may contact me at contact@pwuffy.com. Please wait up to 3 business days to receive a reply.