USA: Orders arrive within 3-5 business days after shipment.
International: Orders can take up to 3-8 weeks to move through import destinations and customs (if applicable). Every country has different customs times, and we recommend that you contact your local shipping service if you believe your item is being held.
We make our shipping labels based on the information a customer provides. If you accidentally enter an incorrect or incomplete address, you are to inform us immediately regarding a correction to your error. If the order has not shipped out yet, we can fix this for you at no additional cost. If it has shipped, please contact the courier immediately to prevent complications, and inform us of the error. We are not responsible for any lost package that is incorrectly addressed due to customer error.
If your item is returned to our warehouse by the courier due to customer error, you will be invoiced a resend fee and be bound by the regular processing times. If you choose to receive a refund instead of a reshipment, the shipping cost will be subtracted from the refund total.
IF YOUR PACKAGE WAS MARKED AS "DELIVERED" BUT YOU DID NOT RECEIVE IT
Courier delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait another business day, as the package could have been marked as delivered by mistake, and typically arrives the following day.
Based on the courier used to ship, we recommend contacting your local USPS post office or the UPS Customer Center. Local courier offices will be able to provide quicker, more up to date service. If they have no information, if you filed a claim, or you have any other questions, please contact us. We are happy to assist with requests from the courier in their efforts to locate your package.