Use code FREESHIP130 on US orders over $130!

Shipping Policy

When will my order ship?
Each item is shipped through USPS from Georgia, USA.
We process orders in 5-7 business days.

USA: Orders arrive within 3-5 business days after shipment.

Note: My shop will have period of delays during holiday season. Please email me if your order is urgent/a gift and I will try my best to ship it early!
Email: contact@pwuffy.com

International: Orders can take up to 3-8 weeks to move through import destinations and customs (if applicable). Every country has different customs times, and we recommend that you contact your local shipping service if you believe your item is being held.

*If your order contains PREORDER items, please refer to the item description for estimated shipping times!

CUSTOMS
You, as the customer, are responsible for paying ALL customs and import fees, including your local taxes which are unassociated with Pwuffy.
For domestic customers who reside in USA territories or overseas USA installments, either temporarily or permanently: You are urged to verify with your command center or relevant agency regarding the best way to receive your order. Pwuffy is not responsible in any way if you cannot receive your order in an unauthorized area.

WRONG SHIPPING INFORMATION

We make our shipping labels based on the information a customer provides. If you accidentally enter an incorrect or incomplete address, you are to inform us immediately regarding a correction to your error. If the order has not shipped out yet, we can fix this for you at no additional cost. If it has shipped, please contact the courier immediately to prevent complications, and inform us of the error. We are not responsible for any lost package that is incorrectly addressed due to customer error.


If your item is returned to our warehouse by the courier due to customer error, you will be invoiced a resend fee and be bound by the regular processing times. If you choose to receive a refund instead of a reshipment, the shipping cost will be subtracted from the refund total.

 

IF YOUR PACKAGE WAS MARKED AS "DELIVERED" BUT YOU DID NOT RECEIVE IT

Courier delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait another business day, as the package could have been marked as delivered by mistake, and typically arrives the following day. 
Based on the courier used to ship, we recommend contacting your local USPS post office or the UPS Customer Center. Local courier offices will be able to provide quicker, more up to date service. If they have no information, if you filed a claim, or you have any other questions, please contact us. We are happy to assist with requests from the courier in their efforts to locate your package. 

Please send a private message if you have any other questions/inquiries. You may email me at contact@pwuffy.com. Please wait up to 3 business days to receive a reply.