Refund policy

Return & Refund Policy

All sales are final. We do not accept returns. That said, please contact us if you experience any issues with your order. We are happy to help.

Unshipped Orders
Refunds may be requested for orders that have not yet shipped. Once an order has shipped, it is no longer eligible for cancellation or refund.

Lost or Stolen Packages
If a package is lost or stolen during transit, we can offer a replacement shipment. The customer is responsible for paying an additional shipping fee for reshipment. Refunds are not issued for lost or stolen packages once marked as delivered.

Returned to Sender
If an order is returned to us by the carrier, we can issue a refund for the item price minus original shipping costs. Shipping fees are non-refundable.

Defective or Damaged Items
If your item arrives defective or damaged, please contact us at contact@pwuffy.com with your order number and photos of the issue. We will arrange a replacement at no additional cost. You can request a replacement up to 14 days after delivery.

Questions or Concerns
If you have any problems with your order, please reach out to us at contact@pwuffy.com and we will do our best to resolve the issue.